Job Description

The Service Manager at Turks & Buss in Jubail, Saudi Arabia, plays a pivotal role in ensuring the seamless delivery of high-quality services to our clients. This position requires a dynamic individual who can lead a team, manage operations, and drive customer satisfaction. The Service Manager will be responsible for overseeing service operations, maintaining client relationships, and implementing best practices to enhance service efficiency. This role is ideal for someone who thrives in a fast-paced environment and is passionate about delivering exceptional service.

Responsibilities:

1. Oversee daily operations of the service department to ensure efficiency and effectiveness.
2. Manage and lead a team of service technicians and support staff, providing training and guidance.
3. Develop and implement service strategies to improve customer satisfaction and retention.
4. Monitor service performance metrics and prepare reports for management review.
5. Establish and maintain strong relationships with clients to understand their needs and expectations.
6. Coordinate with other departments to ensure seamless service delivery and issue resolution.
7. Handle customer complaints and feedback professionally and promptly.
8. Ensure compliance with safety regulations and company policies.
9. Manage service budgets and optimize resource allocation.
10. Continuously seek opportunities for process improvements and innovation in service delivery.

Preferred Candidate:

1. Strong leadership and team management skills.
2. Excellent communication and interpersonal abilities.
3. Proven experience in service management or a related field.
4. Ability to analyze data and make informed decisions.
5. Customer-focused mindset with a passion for service excellence.
6. Strong problem-solving skills and adaptability to change.
7. Experience in budget management and financial oversight.
8. Knowledge of industry trends and best practices in service delivery.
9. Ability to work under pressure and meet tight deadlines.
10. Fluency in both English and Arabic is a plus.

Skills

• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Proficiency in service management software and tools.
• Analytical skills for performance metrics evaluation.
• Customer service excellence and relationship management.
• Budget management and financial analysis capabilities.
• Problem-solving and decision-making skills.
• Knowledge of safety regulations and compliance.

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