Job Details

Experience Needed:2 To 3 Years

Career Level:Experienced (Non-Manager)

Education Level:Bachelor's Degree

Salary:Confidential

Job Categories:

• Quality

Skills And Tools:

Warranty engineerWarrantyQuality AssuranceengineerqualityEngineeringAutomotiveAnalysisEnglish

Job Description

• Ensure and validate the implementation of the warranty policy across all stages: Pre-Delivery Inspection (PDI), sales, and after-sales for locally manufactured passenger vehicles.
• Develop and analyze technical and statistical reports (annual, quarterly, and monthly) focusing on top defected items based on warranty claims, both cost-wise and count-wise.
• Coordinate and follow up on warranty notification reports with Quality Control (QC), Quality Assurance (QA), Product Release (PR), and Localization teams.
• Manage local parts reimbursement under warranty for passenger cars.
• Liaise with local suppliers to address quality issues related to warranty claims.
• Collect and analyze warranty-related data from the Oracle system.
• Provide technical support related to local warranty issues for various teams including:
  Service Center (SC) team in After-Sales (AS)
  Technical Support (TS) team in After-Sales (AS)
  Passenger Car (PC) warranty team in After-Sales (AS)
  Customer Relationship Management (CRM) team
  Spare Parts (SP) team

Job Requirements

•  Bachelor’s degree in Mechanical Engineering, Automotive Engineering, Industrial Engineering, or a related technical field.
•  Technical automotive background is a must.
•  2-4 years in warranty management, or automotive manufacturing.
• Data analysis knowledge.
• Excellent English language Writing and speaking.

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