Job Description

About Us:

BusinAssist is a global business support services website. At BusinAssist, we specialise in supporting entrepreneurs and businesses across the globe with comprehensive back-office solutions. From virtual office addresses, company formation, mail handling, business communication, compliance and back-office services, we help businesses start and operate smoothly - no matter where they’re based.

We’re growing fast and are now looking for a Customer Service Executive who shares our passion for professionalism, reliability, and client satisfaction. 

Responsibilities:

• Respond to customer queries via email, chat, and phone in a timely and courteous manner 
• Assist clients with service-related inquiries, such as UK company setup, virtual office packages, or document-related concerns 
• Maintain records of customer interactions and follow-ups in our CRM system 
• Coordinate with internal departments to resolve customer issues efficiently 
• Provide accurate information about BusinAssist services, pricing and policies 
• Ensure a high level of client satisfaction by providing helpful and friendly support 
• Follow up on customer feedback and contribute to service improvements 
• Support onboarding of new clients by guiding them through our offerings and setup process 

Skills

• Experience in customer support or a client-facing role (1+ year preferred) 
• Excellent verbal and written communication skills in English 
• Comfortable using email, chat tools, and CRM systems 
• Strong problem-solving and multi-tasking abilities 
• Ability to work independently and manage time effectively 
• A customer-first attitude with a genuine desire to help others 
• Bachelor’s degree in any discipline preferred 
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