Job Details

Experience Needed:1 To 2 Years

Career Level:Entry Level (Junior Level / Fresh Grad)

Education Level:Bachelor's Degree

Salary:Confidential

Job Categories:

• Customer Service/Support

Skills And Tools:

Customer ServiceCustomer CareCustomer SupportCRMCommunication SkillsComputer SkillsMicrosoft OfficeMicrosoft ExcelEnglishSkillsCommunicationsales skillsSales

Job Description

The Customer Service Representative is expected to:

• Handle initial inquiries (direct & indirect).
• Conduct sales activities through enrollment.
• Maintain positive customer relations and ensure customer satisfaction.
• Schedule lessons for customers.
• Meet clients and solve their problems.
• Ensure optimal Language Center appearance.
• Update daily interview schedule with scheduled appointments for inquiries.
• Follow up on unconverted inquiries and inactive customers.

Handle some operational Tasks such as:

• Enter and manage customer information on CRM.
• Prepare invoices, collect customer payments and handle other accounting activities.
• Prepare reports and required documents.
• Manage material inventory.
• Maintain correspondence with customers.

Shifts:

• 8 working hours - shift-based.
• 6 days a week- Fridays off.
• Work Locations available: Nasr City

Job Requirements

The perfect candidate should:

• Have a Bachelor's degree in any major (A MUST).
• Fresh Graduates are welcome to apply.
• 1-2 years experience in the field.
• Have a good command of written & spoken English language.

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