Technical Support

• Provide Unified Communication support.
• Follow up on hardware maintenance activities.
• Support meeting rooms, conference calling systems, and related equipment.
• Maintain software and hardware across Head Office and various project locations.
• Assist in implementing IT solutions.
• Support monitoring of application performance and issues and escalate to emergency resources when necessary.

Help Desk

• Install computer equipment and peripherals for full network setups and end-user workstations.
• Provide printing, scanning, and copier support services.
• Deliver basic training to end users.
• Provide support for user devices, including PCs, tablets, and mobile phones.
• Receive user calls and inquiries and respond according to the agreed SLA.
• Provide on-call support outside working hours as per SLA.
• Offer hands-on technical support in deploying, configuring, and supporting PSP standard applications.

Safety and Quality Responsibilities

• Comply with environmental, health, and safety laws, PSP policies, and approved safe work practices.
• Follow health, safety, and environmental signs, instructions, posters, and warnings.
• Be familiar with emergency plans, assembly areas, and emergency coordinators at the location.
• Follow procedures and precautions when handling special materials.
• Follow safe operating procedures and MSDS guidelines when working with hazardous materials.
• Report unsafe conditions to supervisors or the safety committee as soon as possible.
• Follow interdepartmental procedures.
• Comply with PSP QMS system requirements.
• Comply with all Quality Department audits to enhance overall performance of the IT Department.

للتقديم الان