About the Company

Nexlence is an Al-driven Customer Experience (CX) specialist focused on serving Gen Z brands. By integrating intelligent knowledge management, real-time market insights, global personnel dispatch, quality empowerment, and training systems, we provide scalable, globally flexible, and immersive Al-driven CX services. This empowers brands to build unprecedentedly close connections with their users.

About the Role

We are expanding our team and looking for German & English / Spanish & English / French & English Speakers to join our call center Agent position immediately. If you're looking for stability, growth, and flexibility — this is your chance.

Responsibilities

Answer calls from customers via phone, and provide solutions to customers according to SOP;Resolve the cases within the scope of permission, or transfer cases to correct team;Reply resolution to the customers based on SOP.
Qualifications

College or above German/Spanish/French C1 or B2+ level, English B1+ or B2 level
Required Skills

Have customer experience mindset & strong communication skills & coordination skills Call center experience is a plus
Pay range and compensation package

German & English: $645~$700 NETSpanish & English: $540~$600 NETFrench & English: $517~$560 NET
Shift Requirements (7*5)

Shift on weekdays: 9:00-19:00 of service country (9:00-18:00 or 10:00-19:00) Shift on weekends: 10:00-19:00 of service country
Benefits (Both Roles)

Transportation allowance Hybrid option (based on performance) Stable projects & professional work environment Career growth opportunities