• Maintain and operate the Customer Relationship Management (CRM) system.
• Develop and maintain a comprehensive customer database.
• Establish a customer feedback loop and a mechanism for resolving customer complaints.
• Introduce proactive customer service by anticipating potential issues and offering solutions before customers experience problems.
• Train, coach and upskill the team through enhance teams'  skills, product knowledge, and empathy to improve service quality.
• Define and track key performance indicators (KPIs), monitor service performance, identify trends, and measure the impact of improvement initiatives.
• Gamify agent performance by motivating agents, fostering healthy competition, and recognizing outstanding contributions.

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