Company Description

Established in 2010, Al Fouad Pharmacies operates a network of 17 strategically located branches serving Giza and Cairo, alongside a retail website that caters to customers across the region. The company is dedicated to providing high-quality pharmaceutical and cosmetic solutions to meet diverse customer needs. With a team of 550 skilled professionals, Al Fouad delivers exceptional services, combining health, beauty, and wellness under one roof. Complementing its pharmacy services, Al Fouad collaborates with Elle Cosmetics to further fulfill customers' comprehensive requirements. The organization is focused on making healthcare accessible, providing rare medications, and offering expert guidance and value-added services.

Required Experience:

• 1–2 years of experience in customer service, Tele sales, or CRM-related roles.
• Experience in the pharmacy or healthcare field is a plus.
• Familiarity with CRM tools and call management systems.
• Good knowledge of customer care practices.

Key Responsibilities:

• Follow up with customers who received vouchers, giveaways, or loyalty cards.
• Promote offers, discounts, and new services to target customer segments.
• Respond to customer inquiries, complaints, and requests via phone or email.
• Update and maintain customer records in the CRM system.
• Assist in executing CRM campaigns as directed by the manager.
• Gather customer feedback and report recurring issues or requests.
• Support customer loyalty by ensuring a consistent and professional follow-up experience.

Location:

6th of October

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How to Apply

• Qualified candidates are encouraged to send their CV to [email protected] with the subject line: CRM Specialist – Al-Fouad Pharmacies.
  

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