Main job duties and responsibilities:

Design, develop and lead workshops across the lifecycle from requirement gathering through to confirmation of final solutions within the system architecture and design.

Provide guidance on business processes based on sound understanding of the key functions within ERP

Map the end user business requirement with standard functionalities available in ERP.

Carry out configuration in ERP system to meet the end user business requirements performing any update and/or upgrade may be needed serving the business cycles.

Understand of the integration with various modules and external application or systems.

Design, develop and deliver end user training and creating training manuals.

Document business processes, system blueprint and any other documentation for the implemented solutions.

Provide users business application support, and issues solving within Service level Agreement (SLA)

Troubleshoot and resolve ERP problems/failures for both external and internal customers and update ticket log systems in a timely and accurate manner.

Coordinate with ERP external parties when required.

Study and test the effects of the new support packages.

Communicate with ERP Global support in case of problems.

Write programs specification for ABAP developments, Analyze and design the new ERP reports, testing the new developed programs on ERP.

Job requirements:

Educational background and previous experience:

Bachelor’s degree in business information systems, Business Administration, Economics or equivalent education.

5 Years’ Experience in Business Process design and Configuration of SAP system.

Knowledge and Functional Skills:

Business problems solving and analysis.

Professional appearance with strong customer focus.

Enthusiastic, analytical and structured working attitude.

Business analysis and requirements gathering abilities.

Ability to learn technology quickly through instruction & Self-training

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