Company Description

Qutton is a leading online platform offering high-end luxury clothing at exceptional outlet prices. Known for curating designer apparel from internationally renowned brands, Qutton provides fashion enthusiasts with exclusive collections at a fraction of retail costs. With a strong commitment to quality, style, and affordability, Qutton makes luxury fashion accessible without compromising sophistication. From timeless classics to the latest trends, Qutton caters to shoppers who value both elegance and affordability.

Role Description

This is a full-time remote role for an Order Fulfillment & Marketplace Support Specialist - Fashion. The specialist will be responsible for managing and processing customer orders, creating shipping labels, communication with shipping companies, ensuring timely and accurate order fulfillment. Additional responsibilities include providing exceptional customer service, resolving inquiries, and supporting marketplace operations. The role requires close collaboration with internal teams to streamline processes and enhance customer satisfaction.

Qualifications

• Strong skills in Order Management and Order Processing for efficient and timely delivery
• Proven Customer Service skills with a focus on effective problem-solving and client satisfaction
• Excellent Communication skills to collaborate with teams and address customer queries
• Analytical Skills to identify process improvements and evaluate performance metrics
• Attention to detail and organizational skills to manage multiple orders and tasks efficiently
• Experience in e-commerce platforms or marketplaces is a plus
• Proficiency with order management sys
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