Geidea makes best in class digital payment solutions available for all by attracting and leveraging the best creative & entrepreneurial talent in the market

Our solutions give any business the chance to get ahead and reach for more no matter their size or maturity.

Our technology mirrors our people - Smart, Innovative & Forward Thinking

www.geidea.net

To maintain competitive advantage as we grow, we are currently looking for a Fraud Analyst.

Job purpose:

Responsible for implementing Geidea’s Egypt risk management framework including fraud risk to ensure all risks associated with business in Egypt are properly controlled.

Key accountabilities and decision ownership:

• Monitor the daily assigned transactions and identify suspicious cases and submit suspicious cases to the fraud manager for investigation.
• Support with the investigation cycle as follows:
• Validate the transaction through the customer service, request receipt and proof of transactions.
• Keep the customers dues (pay out) suspended if no proof of transaction is provided.
• Terminate the service if the merchant failed to provide documents or proof of transaction
• Keep record and log all investigation cases from spotting the transaction to closure and action.
• Monitor chargeback VS fraud cases, investigate root causes with concerned departments and follow-up on corrective actions to minimize financial losses.
• Analyze detected fraud cases through monitoring channels, call center, and customers reporting.
• Manage and follow-up with acquirer banks for suspected transactions.
• Monitor merchants’ sales volume and suggest necessary changes to merchant’s risk parameters.
• Refer anti-money laundering cases for investigation.
• Work with the compliance team on any changes/updates in the regulations that might affect the fraud workflow.
• Support Risk Manager in the process of incident reporting, Risk register with concerned departments and follow-up on corrective actions to minimize operational losses.

Must have technical / professional qualifications:

• Bachelor’s degree in business administration or relevant
• 1-3 years of experience in risk/fraud risk management.
• Experience in risk assessment and management techniques is a must.

Our values guide how we think and act - They describe what we care about the most

Customer first - It’s embedded in our design thinking and customer service approach

Open - Openness allows us to constantly improve and evolve

Real - No jargon and no excuses!

Bold - Constantly challenging ourselves and our way of thinking

Resilient – If we fail, we bounce back stronger than before

Collaborative - We know that we can achieve a lot more as a team

We are changing lives by constantly striving for a better solution.

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