Job Details :

Etisal international is hiring Back office agents (voice- non voice)

No rush account

Location: Abbassia, Cairo

Net Salary: 17K EGP

Rotational shifts

2 days off

1 month Paid Training

Medical and social insurance

Required English Level: B1+/B2

Role Description

This is a full-time on-site role located in Cairo, Egypt, for an English Customer Support position, covering both voice and non-voice interactions. Responsibilities include handling customer inquiries and concerns effectively and professionally through phone, email, and chat. The role requires providing accurate information, maintaining customer satisfaction, and resolving issues in a timely manner. Additionally, the employee will be expected to adopt a customer-focused approach while following company guidelines and protocols, ensuring a seamless experience for clients.

Qualifications

• Proficiency in English, including communication skills and experience in English teaching.
• Strong customer service skills with the ability to address requests and concerns effectively.
• Skills in translation and training to support customers with varied needs and improve service quality.
• Ability to work effectively on-site in a fast-paced environment and adapt to different customer scenarios.
• Previous experience in a customer support or related role is an advantage.
• Strong problem-solving skills and a commitment to delivering excellent customer experiences.
  

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