Company Description

Aura Communication, established in 2012 in Cairo, Egypt, is a services expert dedicated to delivering exceptional customer experiences. With a team of over 800 employees, we specialize in high-quality, flexible outsourced customer support solutions. Our services include call center operations, inbound and outbound communication, and back-office tasks, all tailored to meet the unique needs of our clients. At Aura Communication, we combine expertise and a proactive approach to provide outstanding customer care, sales, marketing, and technical support services.

Role Description

We are hiring a full-time C1 English Customer Service Representative for a hybrid position based in Cairo, Egypt, with options to work from home part-time. In this role, you will handle customer interactions through various channels such as calls, emails, or live chat to provide support and resolve inquiries. You will address customer concerns, ensure customer satisfaction, and deliver excellent service while meeting performance goals and adhering to company standards.

Qualifications

• Strong skills in Customer Service, Customer Support, and Customer Satisfaction
• Proficiency in delivering an excellent Customer Experience and ensuring customer retention
• Ability to work well in a team, handle multiple tasks, and problem-solve efficiently
• Proficient English language skills (minimum C1 level) with exceptional communication abilities
• Previous experience in customer service roles preferred but not mandatory
• Basic computer literacy and the ability to use communication tools effectively
• Flexibility to work in a hybrid environment based in Cairo, Egypt
  
  

what we offer

• hybrid work mode
• paid Training Program
• wfh flexibility
• transportation provided
• equipment provided
• social and medical insurance
• Earn up to 20k with Kpi
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