After Sales Service Engineer

After Sales Service Engineer
نوع العمل : عمل كلى
الخبرة : 3-5 سنة
الراتب : Confidential
المكان : Cairo

Job Description

  • Monitor and develop the maintenance team’s performance.
  • Monitor progress and ensure achievement of all targets.
  • Improve team performance by continuously monitoring and developing individual and group performance.
  • Operate service operations by executing sector strategies through setting objectives and action plans and monitoring their implementation.
  • Operate service operations by preparing periodic reports and presentations and communicating team needs.
  • Monitor and develop service operations supervisors by creating performance development plans and following up on required actions.
  • Improve supervisors’ performance through coaching and regular follow-up on KPIs.
  • Develop supervisors’ management skills and behavior by monitoring daily operations and providing feedback.
  • Manage and develop service operations by improving overall service performance and strengthening cross-functional relationships.
  • Enhance customer satisfaction by improving response time and feedback accuracy.
  • Execute operational projects by initiating new projects and contributing to ongoing project

Job Requirements

  • Bachelor’s degree in (Engineering Mechanical or Electrical.)
  • 2-5 years of related experience.
  • Very good Spoken and written command of English language.
  • Strong Leadership skills, preferably including Leading/Managing/Mentoring Others experience
  • Strong Logical and analytical thinking.
  • Ability to collaborate effectively within a multifunctional environment
  • Problem-solving skills through innovation and creativity
  • Manage, monitor, and develop service operations teams through supervising and coaching of group supervisors, as well as monitoring technician’s whole performance, follow the day-by-day field operations for achieving the objectives, achieving the operational KPIs, the sales target and develop people

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