ring: Telecom Sales & Retention Specialist – Verizon Global Operations

Are you a high-energy professional looking to combine top-tier customer service with limitless earning potential? We are looking for ambitious individuals to join our premium team in Giza supporting Verizon, a world leader in technology and communications.

In this role, your income is not limited to a flat rate. This position offers a competitive base salary plus an UNCAPPED SALES BONUS structure—designed for those who are motivated by financial rewards and performance excellence.

Compensation and Key Benefits

• Monthly Salary: 21,800 EGP (Gross).
• Uncapped Sales Bonus: No ceiling on your earnings. Your performance directly dictates your monthly commission.
• Transportation: Provided 24/7 (door-to-door or collection points).
• Insurance: Comprehensive Social and Medical coverage.
• Location: 6th of October/ New-Cairo

Training and Stability

We provide an extensive 3-month training period to ensure you become an expert in Verizon’s products and retention strategies.

• Schedule Stability: Shifts remain relatively stable throughout the training duration.
• Fixed Weekends: During training, off days are fixed as Saturday and Sunday.

Working Hours (Post-Training)

To support our global customer base, shifts operate within the following window:

• First Shift Starts: 3:00 PM.
• Last Shift Ends: 6:00 AM.
• Structure: 9-hour workdays (including a 1-hour and 15-minute break).
• Days Off: 5 working days, 2 days off per week (Rotational after the training period).

About the Role

As a Telecom Sales & Retention Specialist, you are responsible for maintaining the Verizon subscriber base and driving revenue growth:

• Retention Excellence: Use advanced negotiation skills to retain customers who are considering canceling their service.
• Sales Execution: Identify opportunities to up sell premium data packages, 5G solutions, and hardware.
• Technical Consultation: Provide expert insights on Verizon connectivity and digital services.
• Performance Focus: Meet and exceed KPIs in a fast-paced, target-driven environment.

Requirements

• Experience: Minimum 6 months of proven customer service or sales experience.
• Language: Excellent command of English (B2 level minimum).
• Competencies: Strong negotiation skills, resilience, and a competitive mindset.
• Technical Aptitude: Ability to explain.
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