Are you passionate about technology, troubleshooting, and helping people stay productive? We are looking for an IT Support Specialist to join our team and provide essential technical support across the organization.

Key Responsibilities

• Respond to and resolve IT support tickets and incidents
• Install, configure, and troubleshoot hardware and software
• Support network connectivity and user access issues
• Maintain IT asset inventory and documentation
• Assist with IT onboarding for new employees

Security & Compliance

• Adhere to company IT policies, security protocols, and compliance standards
• Ensure data privacy and protection in all support operations

Collaboration

• Work closely with internal teams to support IT infrastructure
• Coordinate with external vendors and technical service providers

Span of Communication

• All departments, IT Infrastructure, and Security Teams
• Vendors, service providers, and technical support partners

Boundaries & Decision-Making

• Operates within defined IT support protocols
• Escalates issues outside scope
• No authority for procurement or major configuration changes

Qualifications & Skills

Required: Bachelor’s Degree in Computer Science, Information Technology, or related field

Preferred: 2+ years of IT support/helpdesk experience

Key Skills

• Technical troubleshooting and diagnostics
• Windows and macOS support
• Basic networking knowledge
• Strong customer service orientation

Key Performance Indicators (KPIs)

• Responsiveness and communication
• Ticket resolution time
• First-call resolution rate
• User satisfaction scores
• IT asset inventory accuracy
  

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