Company Description

Leo LLC is a company specializing in trading agencies and operating a franchise model. Since partnering with Vodafone in July 2012, Leo has successfully owned and managed 31 Vodafone Express stores across Egypt. The company also engages in import and export activities, as well as outsourcing recruitment services. Leo is committed to delivering high-quality services and maintaining strong partnerships within its industries.

Role Description

This is a full-time hybrid role for a C1 English Customer Service position based in Cairo, Egypt, with the flexibility to work remotely on occasion. The responsibilities include assisting customers with inquiries, resolving issues, providing information about services, and ensuring a seamless customer experience. The role requires proactive communication to address customer needs efficiently while upholding high service standards.

Qualifications

لتقديم الان

• Strong Customer Service and Communication skills to interact effectively and professionally with clients.
• C1-level proficiency in English and Translation skills to handle communication accurately and fluently.
• Experience in English Teaching and Training to guide and support colleagues or clients where required.
• Problem-solving skills with the ability to manage customer complaints constructively and efficiently.
• Self-motivated and capable of working both independently and in a collaborative hybrid environme