About the company

Magic Travels DMC is an award-winning luxury destination management company, with an outstanding history and culture, who have been offering tailor-made holidays, private tours, journeys of discovery, arrangements for conference and incentive groups, and group adventures for discerning travellers since 1985.

Key responsibilities

• Handle and process hotel, transport, guide, and excursion reservations.
• Communicate daily with hotels, suppliers, and service providers to confirm availability and rates.
• Ensure all bookings are accurately entered into the system and properly documented.
• Follow up on confirmations, amendments, and cancellations.
• Coordinate closely with the sales and operations teams to ensure all services are booked as per the clients’ requirements.
• Check contracts and rate agreements to ensure correct pricing is applied.
• Prepare and send booking confirmations and service vouchers.
• Resolve any booking discrepancies or last-minute changes efficiently.
• Maintain organized and updated reservation files and records.
• Support operations during peak periods and high-profile arrivals when needed.

Qualifications - Reservation Expert

• Fluency in English (spoken and written) is mandatory.
• Previous experience in reservations, operations, or tourism (DMC, travel agency, or hotel) is preferred.
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