Job Description

• Respond promptly and professionally to customer inquiries via phone.
• Resolve customer issues efficiently, ensuring high levels of satisfaction and loyalty.
• Document and track customer interactions, feedback, and resolutions in the CRM system.
• Collaborate with internal teams to address complex or escalated customer concerns.
• Provide accurate information about products, services, and company policies.
• Follow up with customers to ensure their issues are fully resolved.
• Identify recurring customer issues and suggest process improvements.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Meet or exceed individual and team performance targets and KPIs.
• Stay updated on company offerings, policies, and industry best practices.

Job Requirements

• Bachelor’s degree or equivalent experience in a related field.
• 0-3 years of experience in customer service or a similar client-facing role.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to handle stressful situations with professionalism and composure.
• Proficiency in using computers and customer management software.
• Strong organizational and time management skills.
• Ability to work independently and as part of a team.
• Flexibility to work full-time, under a long-term contract, and on-site as required.
• Commitment to delivering exceptional customer experiences.

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