نوع العمل : عمل كلى
الخبرة : 3-5 سنة
الراتب : Confidential
المكان : Cairo
الخبرة : 3-5 سنة
الراتب : Confidential
المكان : Cairo
Job Description
- Respond promptly and professionally to customer inquiries via phone.
- Resolve customer issues efficiently, ensuring high levels of satisfaction and loyalty.
- Document and track customer interactions, feedback, and resolutions in the CRM system.
- Collaborate with internal teams to address complex or escalated customer concerns.
- Provide accurate information about products, services, and company policies.
- Follow up with customers to ensure their issues are fully resolved.
- Identify recurring customer issues and suggest process improvements.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Meet or exceed individual and team performance targets and KPIs.
- Stay updated on company offerings, policies, and industry best practices.
Job Requirements
- Bachelor’s degree or equivalent experience in a related field.
- 0-3 years of experience in customer service or a similar client-facing role.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to handle stressful situations with professionalism and composure.
- Proficiency in using computers and customer management software.
- Strong organizational and time management skills.
- Ability to work independently and as part of a team.
- Flexibility to work full-time, under a long-term contract, and on-site as required.
- Commitment to delivering exceptional customer experiences.