Job Summary

The Workforce Analyst is responsible for analyzing schedule performance, forecast accuracy, and historical trends to continuously improve workforce planning

Key Responsibilities

Workforce Forecasting & Planning

Analyze forecast accuracy, scheduling performance, and underlying assumptions

Review historical trends to improve future workforce plans

Adjust staffing models to meet service level and profitability targets

Identify skill gaps and develop staffing strategies to address them

Staffing & Scheduling Management

Prepare and manage staffing schedules to ensure operational coverage

Monitor real-time staffing needs and make necessary adjustments

Ensure efficient use of workforce resources

Performance Reporting

Generate regular reports on staff performance, attendance, and utilization

Provide insights to HR and management for decision-making

Track key workforce metrics and recommend improvements

Continuous Improvement

Identify opportunities to optimize forecasting, headcount planning, and scheduling processes

Support process enhancements to improve efficiency and service delivery

Qualifications

1-3 years of experience in workforce planning, scheduling, or operations

Strong analytical and reporting skills

Proficiency in workforce management tools and Excel

Ability to work in a fast-paced, data-driven environment

Excellent communication and problem-solving skills