Job Requisition ID: 175328Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every dayOverview Of The RoleThe Ecommerce Manager is responsible for leading and scaling ecommerce business across different markets, owning performance across web and app channels. Working with a lean team and cross functional stakeholders, the role focuses on trading excellence, customer experience, and digital innovation to grow ecommerce.What You Will DoOwn and deliver the MENA ecommerce strategyAchieve ecommerce share of total businessDrive topline growth while protecting margin, ATV, and customer profitabilityLead ecommerce readiness and execution for different marketsScale best practices from UAE & KSAEnsure consistency across markets while allowing for local optimizationLead commercial and customer requirements for the app launchDrive app adoption, frequency, loyalty integration, and conversionPartner with global tech teams on roadmap, releases, and optimizationOwn online trading calendar, promotions, and mega eventsLead performance marketing, SEO, CRM, and retention programsWork closely with Buying and Marketing to deliver integrated campaignsOwn the end to end customer journey across web and appImprove UX, checkout, delivery, and post purchase experiencePartner with Operations and Customer Care to ensure service excellenceLead and develop a high impact teamSet clear priorities, KPIs, and development plansDrive a test and learn, data led ecommerce cultureOwnership of ecommerce sales, margin, and marketing spendForecasting demand, stock requirements, and campaign performanceFull budget management with strong ROI discipline Required Skills To Be SuccessfulStrong commercial and trading mindsetDeep understanding of ecommerce platforms, marketplaces, and CXData driven decision maker with strong analytics capabilityProven people leader in lean, fast growing teamsComfortable working with global and regional stakeholdersQualificationsBachelor’s degree (Business, Marketing, Digital or similar) 5–8+ years ecommerce experience, ideally in retailMulti market ecommerce exposure preferredExperience launching new markets and mobile apps highly desirableAbout Al-Futtaim RetailAl-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…