Duties & Responsibilities

• Specialists in the design, implementation, and support of Cisco unified communication solutions, including voice, video conferencing, messaging, and collaboration systems.
• Ensures that UC platforms are reliable, scalable, and aligned with the organization’s technology strategy while maintaining high levels of service and performance.
• Define and enforce best practices, policies, and standards for voice, video, and collaboration services.
• Collaborate with network, security, and IT infrastructure teams to ensure end-to-end service reliability.
• Support disaster recovery planning and business continuity for UC services.
• Monitor performance, usage, and capacity trends to guide future planning and improvements.
• Ensure documentation of architecture, configurations, and support procedures is maintained and current.

Experience & Qualifications:

• Bachelor’s degree in Information Technology, Telecommunications, or a related field.
• 2+ years of experience in Cisco UC technologies
• Experience in designing and performing pre-sales activities for Cisco Collaboration & Webex projects
• Strong hands-on experience with Cisco unified communication platform
• Deep understanding of VoIP, SIP, QoS, SBCs, call routing, and video conferencing technologies.
• Relevant certifications (Cisco Collaboration) are a strong advantage.
• Excellent leadership, communication, and troubleshooting skills.
  

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