Company Description

4Level1 provides comprehensive English language programs designed for both adults and young adults. All courses align with international CEFR standards, developing practical communication skills across various language areas to ensure academic, professional, and social success. With a focus on achieving communicative goals, 4Level1 builds confidence for real-world interactions. The company offers both online classes to students across the Middle East and in-person classes in Riyadh.

Role Description

This is a full-time on-site role for a Customer Service Arabic Account Representative located in Qesm El Maadi. The role involves professionally assisting customers by addressing inquiries and concerns in a timely manner, ensuring a high level of customer satisfaction. Daily tasks include handling customer queries, maintaining strong communication, resolving issues effectively, and delivering a positive customer experience via phone and other channels.

Qualifications

• Proficiency in Customer Support and Customer Service to provide exceptional guidance and assistance.
• Experience in enhancing Customer Satisfaction and fostering a positive Customer Experience.
• Strong Phone Etiquette skills to interact confidently and professionally with customers.
• Excellent communication skills in Arabic; English proficiency is a plus.
• Ability to manage customer interactions with diplomacy and problem-solving skills.
• Previous experience in a customer service role is preferred but not mandatory.
• Strong adaptability and team-oriented mindset to thrive in a cooperative work environment.
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