نوع العمل : عمل كلى
الخبرة : 3-5 سنة
الراتب : 14000 to 17000 EGP Per Month
المكان : Cairo
الخبرة : 3-5 سنة
الراتب : 14000 to 17000 EGP Per Month
المكان : Cairo
Job Description
- Lead, coach, and inspire our customer service team across in-store, phone, chat, and social media channels.
- Develop customer-focused service strategies that build long-term loyalty and improve key satisfaction metrics.
- Design and refine scalable processes, SOPs, and training tools that support consistent, high-quality service.
- Review customer feedback and service data to identify trends, challenges, and opportunities for improvement.
- Oversee performance indicators including CSAT, FCR, AHT, escalation management, and overall team efficiency.
- Work closely with our retail, logistics, tailoring, and IT teams to resolve complex customer issues smoothly.
- Manage escalations with professionalism, empathy, and in alignment with the Mr Tailor brand experience.
Job Requirements
- Minimum 5 years of customer service leadership experience, ideally in retail or an omni-channel environment.
- A proven track record of elevating service standards and leading high-performing teams.
- Strong communication skills and the ability to interpret data to drive decisions.
- Familiarity with CRM platforms such as Zendesk, Salesforce, or Freshdesk.
- A genuine passion for people, problem-solving, and creating memorable customer experiences