About Rimo Tours Group

Rimo Tours Group is a leading travel & transport company, expanding its B2B distribution arm through Rimo Global. We serve travel agencies and corporate partners with multi-product inventory, including hotels, transportation, and activities.

We are currently hiring a Hotel Operations Executive to manage daily hotel bookings, confirmations, stop sales, and system updates to ensure smooth and accurate delivery for our B2B partners.

Role Summary

You will be responsible for handling hotel reservations end-to-end: securing confirmation numbers, updating statuses on the system, following up on stop sales & availability changes, and ensuring accurate documentation and communication with suppliers and internal teams.

Key Responsibilities

• Handle hotel bookings and secure confirmation numbers
• Follow up with hotels and supplier channels on availability and urgent cases
• Monitor and update stop sales, release periods, and booking cut-offs
• Upload and update booking confirmations on the system accurately
• Coordinate with Contracting & Loading teams to resolve rate/availability discrepancies
• Maintain clear records for all communications and booking status updates
• Support escalation handling for overbookings, last-minute changes, and special requests
• Ensure operational SLAs and response times are met

Requirements

• Minimum 1 year experience in hotel operations
• (Hotels, B2B systems, wholesalers/bedbanks, or travel agencies)
• Previous exposure to platforms like WebBeds / Hotelbeds / RateHawk / TBO / Rezlive (preferred)
• Strong understanding of hotel operations terms:
• confirmation, stop sale, allotment, release, cancellation policies
• Excellent English (written & spoken)
• Strong attention to detail and fast follow-up discipline
• Comfortable working with systems and daily operational reporting
• Ability to work under pressure and handle urgent booking volumes

Nice to Have

• Experience handling multi-destination booking flows
• Basic Excel/Google Sheets proficien

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