Internship Description

• Serve as the primary point of contact for customers, addressing inquiries and resolving issues efficiently and professionally.
• Handle incoming calls, emails, and online chats to provide accurate information about healthcare services, policies, and procedures.
• Document customer interactions and maintain detailed records in the company’s CRM system.
• Collaborate with internal teams to escalate and resolve complex customer concerns in a timely manner.
• Assist clients in navigating healthcare plans, benefits, and claims processes.
• Follow up with customers to ensure satisfaction and proper resolution of their requests.
• Adhere to company protocols, confidentiality standards, and regulatory requirements.
• Identify recurring issues and provide feedback to management for process improvement.
• Support onboarding and orientation for new clients as needed.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.

Internship Requirements

• Excellent verbal and written communication skills in both English and Arabic.
• Strong problem-solving abilities and attention to detail.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Proficiency with office software and customer relationship management (CRM) tools.
• Demonstrated ability to handle sensitive information with discretion.
• Availability to work on-site for the duration of the 6-month contract.
• Strong interpersonal skills and a customer-centric mindset.
• Flexibility to adapt to changing procedures and customer needs.
• Commitment to upholding company values and delivering high-quality service.

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