Responsibilities

Installs photocopier and MFP products and trains the customer’s operators.

Provides preventive maintenance to ensure Ricoh products perform optimal efficiency.

Identifies problems and completes on-site repairs including tests.

Escalates unresolved problems according to predefined services procedures.

Participates in keeping a positive relationship with the customer.

Manages tools and time in an efficient way.

Works effectively in a small team.

Qualifications & What we ask 

Knowledge of Electromechanical systems and relevant IT experience.

Good interpersonal communication skills.

Previous field service experience in the fixing of electrical/mechanical/IT issues - preferably print industry related.

Achieves customer satisfaction and loyalty.

Acts cost effectively.

Own a car is advantage.

You will need

 Act as a Team Player, Create Solutions to Problems, Drive for Results, Focus on the Customer, Take Ownership and Accountability. 

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