Job Details

Experience Needed:3 To 7 Years

Career Level:Manager

Education Level:Bachelor's Degree

Salary:8000 To 30000 EGP Per Month

Job Categories:

• Customer Service/Support
• Medical/Healthcare
• Pharmaceutical

Skills And Tools:

Team LeadershipCall Center OperationsPerformance AnalysisWorkforce PlanningProblem SolvingCommunicationCustomer Service Management

Job Description

Call Center Manager 
Healthcare international Group specialized in Medical Tourism is looking for Call Center Manager to lead our international patient coordination hub based in cairo.
The ideal candidate combines

✅Key Responsibilities
• Team Leadership: Lead, mentor, and monitor a team of multilingual agents to ensure 5-star service delivery and high conversion rates.

• Patient Journey Management: Oversee the entire communication lifecycle—from the initial inquiry and medical file transfer to booking, arrival logistics, and post-treatment follow-up.

• Quality Assurance: Ensure all medical information provided to patients is accurate, empathetic, and complies with international healthcare communication standards.

• Strategic Growth: Develop and implement scripts and SOPs optimized for our markets.

• Reporting: Analyze call data, lead response times, and conversion metrics to report directly to the Board of Directors.

• Crisis Management: Handle complex patient inquiries or complaints

 

Job Requirements

✅Requirements
• Language: Excellent (C1/C2) German and Fluent English are mandatory.

• Experience: Minimum 3–7 years in Call Center Management, preferably within Healthcare, Medical Tourism.

•Operational leadership : with a deep understanding of the "patient-guest" experience.

• Sales Acumen: Proven track record of converting leads into confirmed bookings/appointments.

• Technical Skills: Proficiency in CRM software.

• Cultural Competence: Deep understanding of the German "quality-first" mindset

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