Core Responsibilities: -

• Strong experience in dispatching issues.
• Monitoring the performance of team and escalate issues to IT Managers.
• Strong knowledge of ITSM guidelines
• Very good experience with IT tools support techniques
• Experience in supporting infrastructure and HIS systems.
• Lead helpdesk team/s, who provide support to hospital users.
• Design and implement an operations and communication strategy to promote a positive brand and image for the team.
• Monitor the team’s timely resolution of requests and issues to ensure service level commitments are consistently met.
• Troubleshoot hardware and software issues, acting as an escalation point for the team as needed.
• Support and assist program management of end user onboarding and off boarding activities.
• Act as a key contributor for defining, delivering, and supporting IT solutions and initiatives; a wide degree of creativity and initiative is expected.
• Work with management and teams to set goals, achieve results and be accountable for IT service level commitments and strategic plans.

Qualifications: -

• Bachelor's degree in information technology, computer science or related field or equivalent experience.
• 3+ years’ experience in IT operations in supervisory level.
• At least 6 years of experience in IT preferred within healthcare field.
  

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